Returns Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 15 days of receiving your order. You can return your product for a replacement product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Items that have being utilised may not be returned unless faulty for hygiene reasons.
  • Items that are still within their original packaging can be exchanged or returned for refund within 15 days of delivery.
  • Replacement Gel Pads are non returnable / refundable.

To initiate a return or exchange, please complete the following steps:

  1. Visit the Contact Us page and fill out all details including your order number.
  2. Please specify your reason for requesting an exchange / return
  3. We will then contact you back to advise of how we will facilitate this return and give you all the details required to complete.
  4. Once received, we will inspect the goods and action your request.

Additional Information:

  • Refunds can take up to 10 business days to appear in your account
  • Replacements can take up to 4 weeks to be delivered back to you
24/7 Customer Support

Here at PowerTone™ we take Customer Service super serious. If you need to speak to us, just hit the Contact Us section and we will get back to you asap.

Quality Guaranteed

If you are unhappy with your purchase in any way, we offer a 15-day money back guarantee on every item we sell. 

FREE Worldwide Shipping

Wherever you are in the world, we have a free standard shipping option for you.